All transactions are final.
Refund & Exchange Policy
Our customers are our No. 1 priority. We value your business and are confident you will be more than satisfied with the quality of your purchase from us.
Refunds & Exchanges
If for any reason you are not completely satisfied with any purchase you make from Tropical Souvenirs simply send us an email using the Contact Us webpage – once we have replied to your email, return your purchase within 7 days of you receiving the product for a refund or an exchange. Upon receipt of the product at Tropical Souvenirs will refund or give a credit for exchange, which ever you choose, for the item’s purchase price on the original order. Freight charges for return of goods to Tropical Souvenirs are the purchaser’s responsibility.
Faulty, Missing or Wrong Products
If a product is faulty, a product has been left out of your order, or is not the product you ordered please contact us within 2 days of receiving your order so we can resolve any issues quickly.
Goods Damaged in Transit
Tropical Souvenirs take great care in packaging your purchase. If your purchase is damaged in transit please contact us within 2 days of receiving your order. If you are in Australia you will need to return the damaged product to us within 2 days for assessment.
If your purchase is damaged in transit overseas please email us within 7 days of receiving your order. You will need to take the items purchased and the packaging to your local post office and obtain a “Damage Report” (Indemnity Report). Send us a copy of the “Damage Report”, “Order Confirmation”, and any digital photographs that may assist us with your refund.
Method of Refunds
Tropical Souvenirs will refund into your Paypal account or if payment was made by direct deposit we can deposit directly into your bank account.